Age restrictions and player self-exclusion
Gambling at Winnerz is only permitted for persons aged 18 and above. You must confirm your age when registering. Winnerz carries out checks to ensure that only adults can open and use an account.
If you suspect that you or someone else may be under the minimum age gambling, please report this to Winnerz support. The operator can lock accounts and ensure no further marketing communications are sent.
Gaming limits and control tools
Winnerz offers several tools to help you manage your gambling behaviour. These features are available in your account and can be adjusted at any time.
- Deposit limits: Restrict how much money you wish to deposit during a set period
- Self-exclusion: Lock your account for a period of your choosing
- Cool-off periods: Take a break from gambling to give yourself time to think
- Reality check: Receive regular notifications about your play time and spending
Self-exclusion and blocking options
Self-exclusion allows you to lock your Winnerz account for a period of your choice. During this time, you cannot play, deposit or access your account.
If you wish to self-exclude, you can do so through your account settings or by contacting Winnerz support. After the lock period expires, you can extend the self-exclusion or reactivate your account.
Local support resources and advice
If you have concerns about your gambling behaviour, several independent organisations are available to provide free advice and support.
| Organisation | Description | Access |
|---|---|---|
| GamCare | Provides advice, information and support for people affected by problem gambling behaviour | Online and by telephone |
| Gamblers Anonymous | Self-help association for people who wish to overcome problematic gambling behaviour | In-person and online meetings |
Licensing and regulation
Winnerz is operated by Feature Buy Ltd. and is licensed by the government of the autonomous island of Anjouan (Licence No. ALSI-202410039-FI2). The licence regulates business operations and requires the operator to comply with standards for player protection.
The company is based at 123 Barrack Road, Belize City, Belize. This licensing does not mean the operator is regulated by a local German authority. Consumers should be aware that player protection may differ depending on jurisdiction.
FAQ
From what age can I play at Winnerz?
You must be at least 18 years old to open an account and gamble at Winnerz. You will be asked to confirm your age when signing up.
How can I set a deposit limit?
Deposit limits can be set in your account settings. You can choose how much you wish to deposit daily, weekly or monthly. These limits help you control your spending.
Can I lock my account temporarily?
Yes, you can self-exclude and lock your account for a chosen period. You can do this through your account settings or by contacting Winnerz support.
What independent support organisations are available?
GamCare and Gamblers Anonymous provide free advice and support. GamCare is available online and by telephone, whilst Gamblers Anonymous offers meetings both in person and online.
How can I contact Winnerz support?
Winnerz offers live chat support. You will find contact options on the website or in your account. Use these channels for questions about player protection or to activate control limits.
