Payments and account verification

Winnerz enables deposits via multiple secure channels. Before you make a deposit, check which payment methods are currently available, as the offering may vary by region.

Account verification (KYC – Know Your Customer) is required before you can withdraw. This is for security and compliance with legal requirements. You will be asked to verify your identity during registration or on your first withdrawal attempt.

Winnerz normally processes withdrawals within 24 to 48 hours after approval. The exact duration depends on the payment method you choose. Note that account verification is required for withdrawals.

The following limits apply to withdrawals:

Winnerz requires that withdrawals are made via the same payment method through which you deposited. This is a standard security measure against fraud.

24 hours for a withdrawal to be processed. During this time the amount is retained from your account. After processing, how long it takes further depends on your bank or payment provider. Check your account statements or contact Winnerz's live chat if a withdrawal takes longer than expected.

For account verification, you must verify your identity and address. Winnerz will request documents such as an identity card, passport or driving licence, as well as proof of address (for example a utility bill or bank statement).

The verification process is usually automated but may also require manual checks. The exact duration is not publicly known. Keep your documents ready and make sure they are legible.

• Check which documents are accepted – this can be found on Winnerz's website or in live chat
• Make sure your documents have not expired
• For address verification, you should use a document that is less than three months old
• Save copies of your submitted documents for your records

If you have questions about your transactions, Winnerz's live chat can help you. Provide support with all relevant information, including transaction ID or date if possible.